Account Deletion Policy
We believe you should have complete control over your data. This policy explains how to delete your account and what happens to your data when you do.
How to Delete Your Account
You can permanently delete your Nova account and all associated data directly from within the app at any time. To do this:
- Open the Nova app.
- Navigate to Settings (usually accessed from your profile).
- Scroll down and tap on Danger Zone.
- Tap Delete Account and confirm your decision.
What Happens When You Delete Your Account
When you trigger an account deletion, our systems immediately begin wiping all traces of your account from our servers and your local device. Specifically, the following data is permanently deleted:
- Cloud Storage (Firestore): Your master user document, public profile, and friend profile are completely erased.
- All Associated Records: All your workout logs, personal records (PRs), routines, schedules, body metrics, daily steps, quests, stats, and alerts are permanently removed from our cloud servers.
- Social Data: All your friend connections and pending friend requests are deleted.
- Local Data: The local database (Isar) on your device is completely wiped, removing all cached progress, routines, and app settings.
- Authentication: Your Google Sign-In connection is revoked, and your underlying authentication user profile is completely destroyed.
Data Retention
We do not retain any of your personal or workout data after you delete your account. The deletion process executes a full wipe across all database subcollections associated with your user ID.
Please note that if the cloud deletion fails (for example, due to a lost internet connection or expired security token), the app will notify you and prevent the authentication user from being deleted so you can try again when your connection is stable.
Contact Us
If you have any issues deleting your account or require manual assistance, please contact us from the email address associated with your Google account:
Email: support@novastore.co.za